Shipping Information
All LKN doormats & more orders ship from our Denver, North Carolina location via UPS Ground. You’ll receive an email confirmation once your order has shipped, including your tracking information.
Delivery time is typically 2–5 business days after shipment, depending on your location. If your tracking shows no updates, we recommend contacting UPS first — they’ll have the most current details. We’re always happy to assist if needed, but our information is the same as what you see on your tracking link.
If your package is lost in transit, we’ll replace it at no cost to you.
as of October 9, 2025
Rush Shipping
At this time, we do not offer rush shipping. However, if you have a specific deadline or need your order sooner, please contact us. If we can accommodate your request, we’ll do so at no extra charge — because you shouldn’t have to pay for amazing customer service.
Local Pick-Up
Live near Denver, NC? Choose Local Pick-Up at checkout and receive a 15% discount on your order. Once your mat or product is ready, we’ll reach out directly to schedule your pick-up time.
We love meeting our local customers — thank you for supporting a small business right here in North Carolina!
Before You Order
All LKN doormats & more products are made to order, so please allow time for production before your item ships. Standard turnaround time varies slightly depending on order volume, but we’ll always notify you by email when your order is on its way.
During the holiday season, shipping carriers often experience delays beyond our control. We recommend placing orders early to ensure timely delivery, especially for personalized or gift items.
If you have questions about production times or shipping updates, please don’t hesitate to contact us. You can also visit our FAQ page or review our Returns & Exchanges Policy for additional details.